How do I verify my identity?

To start verifying your account, follow the instructions that appear when you sign in.

There are two methods of verifying, but you only need to complete one of the following verification methods:

Liveness Check

For a Liveness Check, you'll need to take and upload a photo of your identification document and a selfie so we can verify that they match.

If you have chosen to verify using this process, you’ll only need to provide us with:

• A Driver's Licence
• A Passport
• An ID/Photo Card
• A Permanent Resident Card

Any identification must be issued by the relevant Canadian authority.

If your selfie isn't accepted the first time, try again in better lighting.

Dual Process

For Dual Process, you'll need to provide identification (outlined previously) and a proof of address.

Examples of a proof of address include a:

• Utility bill
• Bank statement
• Cellular/mobile phone bill

Your proof of address must:

• Have been issued within the last three months
• Be readable
• Show your full name and address as registered on your account

For both methods, we aim to review and process any documents within 24 to 48 hours.

Once successfully verified, your account will be fully activated and you'll be able to deposit, withdraw and play again.

If we can't verify your registration details online, you may need to send verification documents to our Operations team manually.

You may also be asked to provide additional documents in the future as part of routine account checks.

If you're not currently living in Ontario, you won't be able to register or verify with us.